Frequently Asked Questions
Is my credit card information secure?
Yes. Our website uses the latest 128-bit encryption technology, which is the strongest available protection currently available, and is considered safe against hackers.
You should see a padlock icon on the lower-right section of your browser informing you that the connection is safe.
Do you share my e-mail address and/or phone number with others?
Absolutely not. We realize the nuisance presented by spam and telemarketers, and as a result we have firm policies in place to protect your e-mail address and phone number from outsiders. Your information will never be sold or otherwise shared without your permission.
What forms of payment are accepted?
We accept credit cards, debit cards, personal & corporate checks, and money orders. For public schools, government agencies, and large corporations, we also accept purchase orders.
Is there a sales tax?
A sales tax of 6.5% applies to any order shipped within Minnesota. Orders shipped to any of the other 49 states are not taxed.
Is my purchase on back order?
On the rare occasion that your items are out of stock, we will be sure to inform you right away, along with an estimated date that we expect to ship your order.
How can I check the status of an order?
You can check the status of your order online at www.awesomeawards.com, or you may e-mail
, or you may call toll-free 1-888-532-4482 during regular business hours for any customer service inquiries.
Will Awards Plus confirm my order?
Yes, once your order has been confirmed and is ready to enter production (for custom orders), or ship (for stock orders), we will send a final confirmation.
How do I submit my artwork to Awards Plus?
You may e-mail all artwork to
, or mail camera ready art to our mail address listed in the contact section of our web site.
I don’t have artwork for my custom order. What do I do?
Our team of talented artists and designers will be happy to create a fantastic design for you, sometimes at no charge. The typical investment for a professionally-created design with us is $50-$100. Our design services cost much less than typical commercial design prices.
What shipping options are available?
We can ship your order by UPS Ground, 2nd Day Air, or Overnight Delivery. Since we have discounted rates from most carriers, we will choose the most economical method that will meet your deadline.
How are delivery charges calculated?
Delivery charges are calculated based on the shipping method used (Ground, 2nd Day, or Overnight), as well as the location to which the order is being shipped. Most orders are shipped from our center in Marshall, MN. On some occasions the order may be drop shipped from our suppliers.
Can I ship to a PO Box?
We usually do not ship to PO Boxes, since UPS does not deliver to Post Offices. However, we are happy to accommodate your request if a PO Box is preferred. We do not have a discount with the U.S. Postal Service, so shipping costs may be higher for PO Boxes.
What is the return policy of Awards Plus?
Our Quality Assurance department works hard to ensure that your awards will arrive in beautiful condition. We will provide refunds or exchanges of defective or damaged products. All returns require authorization before being accepted.
You may also return items even if they are not defective. Simply call us for a return authorization code, and we will provide a refund for your order, minus a 15% re-stocking fee. This does not apply for custom-made awards and apparel.
For custom orders, we will refund or exchange your order if the final product does not match the proof that was approved when the order was submitted. In such cases, we will re-make the order free of charge, or we will issue a return authorization for the items if they are found to be defective.