Payment Terms: Check, Visa, Master Card, Discover and American Express are accepted. We also grant credit terms up to Net 30 for credit-approved customers.
Purchase Orders/Reorders: All orders must be faxed, emailed, or mailed. Reorders should include the previous invoice number and date. For specially priced orders please include our written quote.
Rush Service: Rush charges are quoted upon request. A Rush charge is applied to any order with ship date under the published production time for a given product.
Acknowledgements: All orders are acknowledged via fax or email. If you see any discrepancies, please advise us before production begins.
Changes and/or Cancellations: All changes or cancellations must be sent in writing. Change requests and cancellations will not be accepted verbally. Changes may affect the estimated ship date. Work produced before change or cancellation will be invoiced.
Less than minimums: There is a $50.00 one-time fee for orders under the published minimum. We cannot complete custom orders for less than half of the published minimum.
Shipping: We will ship UPS ground on all orders unless otherwise requested or if faster shipment is required to meet a delivery date. 2-day and Overnight service is available.
Samples: Random samples of most products are available upon request. For expedited shipping, a shipping carrier account number is required. If you do not have an account number with a shipping carrier, we do accept credit cards to cover expedited shipping costs.
Trademarks: Awards Plus is not responsible for determining who does or does not hold title to a trademark. Logos used in this website are for illustrative purposes only and do not imply an endorsement. Items with specific logos are not for sale to anyone other than the parties expressly authorized by the owner of such designs.
Returns: No returns will be accepted without factory authorization in writing. Notification of any discrepancy must be made within two weeks of shipment. Please e-mail email@example.com or call us if there are any issues with your order. We will work to rectify any mistakes.